Low-income Energy Assistance Program

Alectra Utilities Corporation assists qualifying customers who are experiencing difficulties paying their energy bills through the Low-income Energy Assistance Program (LEAP).

Residential customers may be eligible for emergency financial assistance to apply against their electrical bill through the Low-income Energy Assistance Program (LEAP). LEAP is funded by Horizon Utilities.

Alectra is continuing its suspension of residential electricity service disconnections up to and through the prescribed winter disconnection ban until the spring of 2021. Natural Gas distributors have also announced they will not disconnect for non-payment until July 31st, 2020.

In response to the COVID-19 pandemic, the Ontario Energy Board is working on expanding financial assistance to families who are facing difficulties paying their electricity and natural gas bills. Information about the structure and eligibility of COVID-19 Energy Assistance Program (CEAP) will be made available in the coming weeks.

How the Fund Works

Families and individuals needing financial assistance to pay their heating and electricity bills can determine their eligibility as a low-income consumer at a local community agency.

In Hamilton:
Housing Help Centre, 905-526-8100
Neighbour2Neighbour Centre at 905-574-1334

Eligible grant recipients include low-income households who have a notice of arrears indicating that the account holder owes more than $400. After a successful application process, one-time funding will be credited directly to the applicant’s utilities account.

Alectra Customer Service department can provide information about the program, and where applicable, direct customers to the appropriate agency. Hamilton customers can call us

For more information visit the Alectra Utilities website
Access in Hamilton
Housing Help Centre

CALL: (905) 526-8100
Neighbour2Neighbour Centre

CALL: (905) 574-1334
Alectra Utilities Customer Service

CALL: (905) 522-9200
Low-income Energy Assistance Program
Phone:  (905) 526-8100
Fax:  (905) 528-1448
E-Mail: info@housinghelpcentre.ca

119 Main Street East
Hamilton, Ontario
L8N 3Z3