Mental Health Outreach Program

The Mental Health Outreach Team provides two services:

Long term case management to individuals living with a diagnosed serious and persistent mental illness

Outreach services to individuals experiencing homelessness.

The team is composed of public health and psychiatric nurses, housing workers, social workers, a youth worker, a harm reduction worker, an addiction counsellor and a United Church Minister. The team meets people where they live: the case managers meet clients in their homes, or in residential care facilities. The outreach workers connect with people on the street, in a shelter or lining up for a meal. Outreach team members work with people experiencing homelessness who may or may not be living with mental illness/addictions. All team members work on building trusting relationships that assist individuals to connect or reconnect with health, social and housing services as needed.

The Housing Help Centre has two outreach workers on the Mental Health Outreach Team.

To make referrals to the Mental Health Outreach Team, please be advised that for case management services the client must have a diagnosed serious and persistent mental illness. For outreach services, the client must be currently homeless and may or may not be struggling with mental illness.

Referrals are made by calling IntĀc at

For more information Click Here
Street Outreach

The Street Outreach Worker provides a presence on the street and in the hostels and visits drop-ins and meal programs. We reach out to people who are not able to get to the Housing Help Centre.  

By developing trusting relationships with people who are homeless or at risk of homelessness, the Housing Help Centre provides assistance in finding housing or getting into a shelter. Our service works in collaboration with City shelters, drop-ins and other outreach services. 

If you or someone you know needs help, please contact us at 
Phone:  (905) 526-8100
Fax:  (905) 528-1448

119 Main Street East
Hamilton, Ontario
L8N 3Z3